TERMS AND CONDITIONS

PRIVACY POLICY

• Frutóbidos – Licores e Transformação de Frutas Unipessoal, Lda. respects the privacy and security of its customers and website users. This Privacy Policy describes who we are, for what purposes we can use the data provided by our customers, how we treat this data, how long we keep it, as well as ways of contacting the company and exercising rights.
• The data and information provided by customers will be collected and processed by Frutóbidos – Licores e Transformação de Frutas, Unipessoal, Lda. with NIPC 501 946 298, with registered office at EN 114 nº 21 A, Amoreira, Óbidos, (hereinafter referred to as Frutóbidos for short).

Frutóbidos is responsible for the processing of personal data under the General Regulation on Data Protection when handling the data and information provided by its customers for the purposes described below.

• The data collected by Frutóbidos are for invoicing purposes, processing purchases and orders, processing the respective deliveries, communicating with customers regarding their purchases, and adapting the service to their needs. All information regarding and for the purpose of payment of purchases, are duly protected and encrypted.

The data and information collected will be used to strengthen the relationship with the customer, continuous improvement of the website, sending informational messages and news. The data collected will not be disclosed to third parties without the client’s consent, except and if strictly necessary to complete the registration process using third parties. The customer may revoke his consent at any time by contacting Frutóbidos at the contacts indicated below.

• The Frutóbidos website does not automatically collect any type of data and personal information from users who are not registered, thus allowing visitors to browse anonymously.
• This website uses cookies only to record the number of visits and does not identify the customer, nor store or collect personal information. The use of cookies is controlled by the customer through the browser, and the customer can set it to reject cookies.
• It is the customer’s full responsibility to provide and maintain correct, current and complete information when registering on this website, placing their password and identification in a safe place, accepting all risks of unauthorized access to registration information and data . The customer is solely responsible for the protection, backup and adequate equipment used in connection with the Frutóbidos website.
• By accessing the Frutóbidos website, the Client acknowledges having read and understood these terms and agrees to comply with all applicable laws and rules. Frutóbidos reserves the right to take legal action against the authors of unauthorized use of the content of this website.
• If you do not agree with these terms, you should not access this website.
• All contents displayed on the Frutóbidos website, texts, images and other information contained therein are the exclusive property of Frutóbidos – Licores e Transformação de Frutas Unipessoal, Lda., and are subject to copyright protection, for which Frutóbidos reserves the right to make changes to these contents, not being obliged, nor having the duty to make any prior communication.
• Frutóbidos reserves the right to change or update its privacy policy in the future, in order to adapt to any changes in applicable legislation or to adapt it to developments on the Internet.
• For the clarification of doubts, questions related to the processing of personal data of customers and additional information regarding personal data and information, contact Frutóbidos – Licores e Transformação de Frutas Unipessoal, Lda. via email reservas@viladasrainhas.pt or by telephone +351 262969479.

EXPERIENCES

1. RESERVATIONS

• After submitting the booking form for the selected experience, the Client will be sent an email with a summary of the booking, followed within 24 hours by a confirmation email. Any reservation is subject to confirmation depending on the availability of the selected experience.

2. VISITING HOURS AND DURATION OF THE EXPERIENCES

• The duration of each experience is indicated in the description of the experience. All experiences include a visit to the Frutóbidos facilities that will take place between 9am and 6pm, being conciliated, in the case of experiences that include travel, with the second part of it.

3. PAYMENT, CANCELLATION AND NO-SHOW

• With the booking the full amount of the price corresponding to the selected Experience will be charged.
• Cancellation of the booking up to 7 (seven) days before the date of the Experience will have no associated costs, and the full price will be returned to the Client. There will be no refund of the price in the event of cancellation within the period of 7 (seven) that precedes the date of the Experience or in the event of the Client not attending the Experience.
• For questions or additional information, please contact Frutóbidos – Licores e Transformação de Frutas Unipessoal, Lda. by email reservas@viladasrainhas.pt or phone +351 262969479.

GENERAL RETURN POLICY

Under the Portuguese Legal Regime of distance contracts and off-premises contracts (Decree-Law No. 24/2014 of February 14, as amended by Law No. 47/2014 of July 28 and Decree-Law No. 78/2018 of October 15 and Decree-Law No. 9/2021 of January 29), Frutóbidos – Licores e Transformação de Frutas Unipessoal, Lda. recognizes all its customers the right to withdraw from contracts with it. The right of termination can be exercised within 14 days, counted, in what concerns the supply of goods, from the day of the physical reception of the same and in what concerns the provision of services, from the day of the celebration of the contract. For the purposes of exercising the right to terminate the contract, the Customer must transmit the declaration of termination to Frutóbidos, by registered letter, by email or by returning the purchased goods.

Whenever the customer wishes the service to begin during the period of free resolution, the customer must present an express request to that effect. If the customer exercises the right of free termination, after having submitted the mentioned request, he/she must pay the amount proportional to what has been effectively provided until the moment of the communication of the termination, in relation to all the services foreseen in the contract.

There is no right to free termination of the contract in the following situations:

– Supply of goods made according to consumer specifications or manifestly personalised;

– Supply of goods which, by nature, cannot be returned or are liable to deteriorate or expire rapidly.